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General FAQs
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Home
Faq
General Faqs
About
Us
What is PCB Power?
Where is your manufacturing setup?
Can I visit the PCB Power premises?
Can I talk to an expert before ordering?
What are your business hours?
How do I get my price online?
What is the expected lead time?
What services do you offer?
Why should I choose PCB Power?
What is your GST Number?
Are you an Indian Company?
How long have you been in business?
How do you keep your prices so low?
How large is your facility?
Who is the founder of the company?
Do you have an escalation channel?
Who are your biggest customers?
What type of people/businesses generally buy from PCB Power?
Do you have any awards, certifications, or licenses?
Do you outsource any of your services?
Do you have any Sales Offices outside Gujarat?
How big is your company?
How can I contact the PCB Power team?
What is your minimum order quantity?
Does PCB Power serve outside India?
Quoting
& Ordering
How do I place an order online?
How do I order a panel?
Can you make a Gerber?
How do I place a PCB Layout Order Online?
How do I place a PCB & PCB Assembly Order Online?
Can I place my PCB Assembly order after my PCB is made?
Can I design my own panel with multiple PCBs?
How do I place a Stencil Order Online?
Can I cancel my order after confirmation?
How do I register on your website?
Why do I need to register to place an order?
What is the order cancellation policy?
Do you offer a guarantee/warranty on your products?
Do you offer refunds on your products and services?
How do I track my orders?
What is a Purchase Order?
How do you calculate the delivery date of the order?
I have paid an excessive amount against my previous order, how can I use it in the future?
How can I change the order files of my order if it is already in progress?
Can you make the same PCB that I already have in one of my devices/machinery?
Can you reverse engineer a PCB?
Where can I send my components for a PCB Assembly order placed with you?
Can I place an offline order?
How to get instant quotes online at pcbpower.com?
How to ship components for Consigned assembly orders?
Payments
& Invoice
What different payment options do I have?
How to make a payment?
Do you offer different payment terms?
How does the Tax get calculated?
Do you offer a credit facility or an instalment scheme?
What is E-Invoicing?
Is the PCB Power falling under E-Invoicing compliance?
Who needs E-Invoicing?
If a customer has mentioned GSTIN, can we change or modify the Invoice after that?
What is the implementation of E-Invoicing for customers belonging to SEZ/EOU?
What information is required from the customer to raise an invoice?
Can IRN/e-invoice be deleted or modified?
What to do if there is a mistake or incorrect data entry in the e-invoice?
Can we cancel the e-invoice partially?
What will happen if we fail to cancel the e-invoice within 24 Hours?
How to make UPI payments?
Can a single GST number be used with different profiles registered with PCB Power?
How can I change the address in my profile?
How can I change the address for an ongoing order?
Shipping
& Delivery
What shipping companies are you associated with?
Can I choose my preferred shipping company?
What is the shortest possible time you can deliver in?
What if the package is damaged in transit?
Do you offer free shipping?
International
Orders
What shipping carriers do you use for international orders?
Can I choose my preferred shipping carrier for international orders?
How long will it take to deliver my international order?
Do you offer tracking for international shipments?
What if my order is delayed in transit?
Are there any additional duties or taxes for international orders?
Who is responsible for paying customs duties and taxes?
Will PCB Power provide documentation for customs clearance?
Can you help with customs clearance if my order gets stuck?
Can I get a refund if I cancel my international order?
How are refunds processed for international payments?
Can I retain a credit for a canceled international order?
What should I do if my international order arrives damaged?
Can I get a replacement for damaged PCBs?
What is the currency for international transactions?
Certifications
What Certifications Does PCB Power Have?
What are the ISO 9001:2015 and ISO 13485:2016 certifications?
What is the Institute of Printed Circuits?
What is the UL Product IQ Certification?
Are you registered under MSME?
Website
Features
How do I retrieve my Username or password?
If some other user from my company has already registered with my company name, how do I operate the account?
What if I don’t get an authentication email after registration?